Digital Investigations/ Intelligence Capability Lead

PGI is a global consultancy that helps organisations build digital resilience. We deploy our people to implement solutions on behalf of clients or to support them in developing their own capabilities. Our vision is a world resilient to digital threats and online harm. To achieve this, we need to grow our team of talented and passionate people. Our clients include some of the most well-known global brands, national governments, and innovative growing businesses. We operate in an exciting, fast-growing sector that bears increasing relevance and importance to nation-states, corporates, universities, and NGOs.

What you’ll be doing:

PGI’s Digital Investigations service line continues to expand, driving our successful growth. This role focuses on client delivery, technical capability development, and ensuring the team consistently delivers high-quality outcomes that meet or exceed client expectations.

The responsibilities of the post are as follows:

·        Lead the planning and delivery of engagements to meet revenue targets and forecasted bookings.

·        Monitor project financials, including budget adherence, commercial performance, and margin management.

·        Ensure delivery quality, including adherence to methodologies, standards, and contractual requirements.

·        Track utilisation rates and work with the DI Operations Lead to maximise billable capacity.

·        Ensure smooth handovers between sales and delivery to set up projects for success.

·        Maintain visibility of the opportunity pipeline and forecast future demand.

·        Assess delivery risk for opportunities in the pipeline.

·        Own overall delivery quality standards and ensure consistent adherence across all projects.

·        Implement and maintain quality assurance frameworks, processes, and checkpoints.

·        Conduct regular project health checks and intervene when delivery is at risk.

·        Ensure investigative and reporting methodologies and best practices are followed consistently.

·        Manage escalations from clients and resolve delivery issues promptly.

·        Assess current team capabilities against market needs and future demand.

·        Lead technical training initiatives and knowledge-sharing across the team.

·        Partner with DI Operations Lead to define hiring needs based on pipeline and capability gaps.

·        Ensure new hires are onboarded effectively and integrated into project teams quickly.

·        Oversee risk management and escalation processes to protect delivery outcomes and client relationships.

·        Work with business development and sales teams to support scoping, proposal development, and contract negotiations.

·        Provide regular reporting on delivery KPIs, revenue, and quality metrics to senior management.

·        Collaborate with the DI Operations Lead to align delivery and operational priorities.

·        Mentor and support delivery staff in commercial and project delivery responsibilities.

·        Lead the recruitment process for delivery roles, including interviewing and selection.

·        Work with the internal recruiter to build talent pipelines and champion PGI branding as an employer.

On day one you will bring:

·        Strong commercial acumen and understanding of project financials.

·        Experience in monitoring the online threat landscape.

·        Proven track record in delivering high-quality engagements on time and on budget.

·        Experience managing multiple client engagements simultaneously.

·        Excellent stakeholder management and client-facing skills.

·        Strong analytical and decision-making skills.

·        Experience managing delivery teams.

·        Demonstrated success in building capabilities and developing high-performing teams.

Diversity, Equity and Inclusion at PGI

As a British company which operates internationally, we draw strength from the diversity of our people. Without our diverse team, we couldn’t do the work we do. We are involved in projects across 80+ geographies, our people speak 25+ languages and come from a variety of backgrounds. By hiring and cultivating a diverse, equitable and inclusive workforce, we can uphold values that enable every member of the team to thrive, while delivering novel solutions to novel problems.

Accessibility at PGI

Every individual has different requirements, so we are committed to implementing reasonable adjustments to mitigate physical and non-physical barriers in the workplace.

We strive to make the recruitment process as accessible as possible, but if you have any questions or concerns, please get in touch.

Please note: We are not accepting applications or speculative profiles from any recruitment agencies. If we require additional resource, we will reach out to you.